Terms and Conditions of Sale (T&Cs) – Version 2025-2
Date of last update: April 18, 2025

Preamble

Urban Radar SAS, with its registered office at 58 Avenue du Général Eisenhower, 51100 Reims, registered with the Reims Trade and Companies Register under the SIRET number 880 373 014, offers professional digital services and products via online platforms, notably under the Kartes brand.
Urban Radar invites CLIENTS to read these Terms and Conditions of Sale (T&Cs) carefully. Any subscription or use of the services constitutes full acceptance of these T&Cs.

Article 1 – Definitions

SUBSCRIPTION: refers to any contract concluded between the PROVIDER and the CLIENT for access to the TOOLS and SERVICES, in exchange for periodic payment.
CLIENT: refers to any natural or legal person benefiting from a SERVICE or subscribing to a SUBSCRIPTION.
CONTRACT: refers to the contractual set including the subscription to the SERVICES and/or SUBSCRIPTION, as well as these T&Cs.
TOOLS: refers to the suite of digital tools developed by Urban Radar and made available to the CLIENT.
PROVIDER: refers to Urban Radar SAS, led by Philippe RAPIN, with its registered office at 58 Avenue du Général Eisenhower, 51100 Reims, registered with the Reims Trade and Companies Register under the SIRET number 880 373 014, operating the Urban Radar, Kartes, Insights brands, etc.
SERVICES: refers to all types of services performed by the PROVIDER for the CLIENT, including access to the TOOLS, development, training, and support.
WEBSITE: refers to the sites https://urbanradar.io and https://www.kartes.io.
COOKIES: refers to files stored on the CLIENT’s device, necessary for the proper functioning of the TOOLS. Some features require their activation.
USER: refers to any natural person authorized by the CLIENT to access the TOOLS.
SPECIFIC DEVELOPMENT: refers to a personalized development service performed at the CLIENT’s request.
T&Cs: refers to the abbreviation for Terms and Conditions of Sale.

Article 2 – Purpose of Services

The purpose of these T&Cs is to define the terms, conditions, rights, and obligations of the parties in the context of providing the SERVICES. SERVICES are the various services provided by the PROVIDER to the CLIENT. Any order placed by the CLIENT for one or more SERVICES from the PROVIDER implies full and unconditional acceptance of these Terms and Conditions of Sale.
The TOOLS are designed with a privacy-by-design approach, ensuring data security. The PROVIDER reserves the right to modify the SERVICES. In case of significant modification affecting usage, the CLIENT may terminate the contract within thirty (30) days.

Article 3 – Subscription and Enrollment

3.1 Subscription: The subscription becomes effective upon signing a quote. The information provided must be accurate and up to date. The quote is made free of charge by the PROVIDER based on exchanges between the CLIENT and the PROVIDER and is non-binding for the CLIENT, unless otherwise specifically mentioned in writing by email to the CLIENT, particularly when the quote requires research work. The quote is sent to the CLIENT by email in PDF format.
3.2 Confirmation: The quote is valid for one month from its issue date and does not bind the CLIENT until they confirm acceptance of the proposed offer. If accepted, the CLIENT must print the quote, sign it, date it, and write “approved” on it. Any signed quote by the CLIENT constitutes an order. The signed quote must be returned to the PROVIDER by postal mail or email in PDF format. The signed and accepted quote binds both parties. The PROVIDER will send a confirmation email once the quote is signed, marking the start of the CONTRACT.
3.3 Modification: The CLIENT may modify the subscription by email. The change will take effect at the next billing period.

Article 4 – Duration and Termination
4.1 Duration: The subscription is either monthly or yearly, automatically renewed.
4.2 Termination by CLIENT: Thirty (30) days’ notice by email. The effect takes place at the end of the current period. No refunds of amounts paid. Data accessible for 60 days.
4.3 Serious breach: Either party may terminate the CONTRACT in the event of a serious breach not remedied within 30 days after notification.
4.4 Non-payment: In case of delay of more than 15 days, the PROVIDER may suspend and then terminate the subscription.
4.5 Termination by PROVIDER: The PROVIDER reserves the right to terminate the CONTRACT at any time, with thirty (30) days’ notice in writing to the CLIENT, particularly in the event of ceasing the commercialization of the SERVICE concerned or due to business reorganization. This termination does not entitle the CLIENT to any compensation. In case of a serious breach by the CLIENT of these T&Cs, termination may occur without notice after written notification that remains unanswered for thirty (30) days.

Article 5 – Financial Conditions and Payment Terms

5.1 Scope: In exchange for the SERVICES provided, the CLIENT agrees to pay the PROVIDER the amounts specified and according to the due date in the quote.
5.2 Pricing: Any payment condition and modality must be specified in the order form. The prices of these SERVICES are those mentioned in the paper or electronic order form. They are exclusive of taxes (excluding VAT) and are payable in euros (€). Payments are due according to the schedule mentioned in the quote. Any default or delay in payment will result in a fixed increase equal to the current ECB interest rate plus 10 percentage points applied to the total invoice amount or the remaining balance due, immediate suspension of the PROVIDER’s Services until the CLIENT’s payment is regularized, and a collection fee of €40.

The PROVIDER reserves the right to modify its prices at any time, subject to a one-month notice, without impacting accepted and returned quotes. Quotes, particularly those providing for an annual renewal, may be affected by these price changes. If the CLIENT rejects this notification, they must, by registered letter with acknowledgment of receipt, request the termination of their contract before the term, in accordance with Article 9. Failing this, the new rates will be deemed irrevocably accepted and applied to the next invoice after the notice period has expired.
5.3 Payment: At subscription and each due date, by bank transfer, card, or direct debit. Regularization period of 30 days in case of failure.

Article 6 – Use of Services

6.1 Access: The CLIENT is responsible for the means of access to the TOOLS. Updates may be made regularly to improve the services.
6.2 Responsibility: The CLIENT is responsible for the data provided and for complying with applicable laws.
6.3 Bug Fixes: The PROVIDER will use reasonable efforts to fix any issues significantly affecting the TOOLS as soon as the CLIENT reports them.

Article 7 – Personal Data Protection and Security

7.1 Compliance with GDPR: The PROVIDER commits to processing personal data in compliance with the General Data Protection Regulation (GDPR). Data is hosted within the European Union.
7.2 Access to Data: The PROVIDER cannot access CLIENT data without explicit consent, except for maintenance or technical support requested by the CLIENT.
7.3 Login Credentials: The CLIENT is responsible for maintaining the confidentiality of their credentials. In case of loss or theft, they must immediately request a reset by email.

Article 8 – Liability

Delivery deadlines: The PROVIDER will make every effort to complete the SERVICES ordered by the CLIENT but does not commit to any specific delivery time.
Force majeure: Neither party will be held responsible for failure or delays in the performance of any obligation under this contract due to force majeure events usually recognized by jurisprudence.
Confidentiality: The PROVIDER will make every effort to ensure the confidentiality of the information transmitted to it. However, the PROVIDER cannot be held responsible for any disclosures on the Internet or to third parties.
Document transmission: The PROVIDER cannot be held responsible for the loss of documents required for the performance of the SERVICES. The CLIENT must send only copies or documents with no replacement value.
Ethics: The PROVIDER reserves the right to refuse any document, text, or image that goes against its ethics, public morals, or legal requirements.
Security: The PROVIDER’s liability will not be engaged in the case of malicious intrusion into the CLIENT’s WEBSITE or hacking of the CLIENT’s email accounts, despite all security measures taken by the PROVIDER and its suppliers.
Indemnification: The CLIENT agrees to defend, indemnify, and hold harmless the PROVIDER against any loss, damage, or claim concerning the use of the SERVICES provided by the PROVIDER to the CLIENT under these T&Cs, including but not limited to: false advertising, any liability arising from any product or service sold or proposed by the CLIENT, copyright or trademark issues, service interruptions or failures, or any content submitted by the CLIENT.
The PROVIDER shall not be held liable for:

• Indirect damages related to the use of the TOOLS;

• Access problems due to the CLIENT’s technical environment;

• Temporary unavailability of SERVICES.
  Guarantee period: The CLIENT has one month from the service delivery date to claim under this warranty in case of detected dysfunction. The PROVIDER’s liability is limited to one month of subscription. This clause is essential to the CONTRACT.

Article 9 – Intellectual Property

The PROVIDER holds the rights to the TOOLS and developments. The CLIENT retains ownership of the injected data. Specific developments remain the property of the PROVIDER unless otherwise agreed.

The CLIENT has a non-exclusive, non-transferable right of use limited to the duration of the subscription.

Article 10 – Service Availability Guarantee (SAG)

10.1 Availability Commitment: The PROVIDER commits to ensuring continuous access to the TOOLS, excluding scheduled maintenance or force majeure events. A 48-hour prior notice will be sent to the CLIENT.

10.2 Restoration Time: In the event of an unscheduled interruption, services will be restored within 72 hours. This period may be extended in case of force majeure.

10.3 Compensatory Measures: If the interruption exceeds 72 hours, the CLIENT may request a pro-rata reduction on the next invoice. The request must be made within 30 days following the resolution of the issue.

10.4 Exclusions: Interruptions caused by improper use or the CLIENT’s technical environment are excluded.

10.5 Limitation of Liability: The PROVIDER’s liability is limited to one month of subscription in case of direct damage related to unjustified unavailability.

Article 11 – Data Reversibility

In the event of termination, the CLIENT’s data can be recovered in a standard format within 30 days. Assistance may be provided upon request and subject to a quote.

Article 12 – Force Majeure

The PROVIDER cannot be held responsible in the event of force majeure, including server failure, cyberattack, natural disasters, etc.

Article 13 – Governing Law and Jurisdiction

13.1 The CONTRACT is governed by French law.

13.2 In the event of a dispute, the parties will endeavor to find an amicable solution. They may, if desired, resort to professional mediation (e.g., CMAP – Paris) before any litigation. If no agreement is reached, the dispute will be submitted to the competent courts of Paris.

Article 14 – Amendment of the T&Cs

Urban Radar reserves the right to modify these T&Cs for legal or technical reasons. The CLIENT may terminate without charge within this period if they disagree with the changes.